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Our Patient Reviews
Abi Michaelis
16:03 16 Aug 19
It was an amazing experience! Dr. McLelland made it very quick and there was hardly any pain. I was nervous about it being painful, but it hardly hurt at all! Everyone was very accommodating and friendly. It was very easy for me.
Frieza Cy
03:53 27 Jul 19
Giving stars because they were the only people in the Spokane area who would agree to see me. But only two because they told me it would be an 8-10 week wait.
Waited 10 weeks. Called them back to check on the waiting list. (All of my records, xrays, and my referral already faxed over from my dentist.)
Now I'm told they've never heard of me, and I was put on the list again. With four impacted wisdom teeth.
Definitely going to try to get into a different office on monday.
Jeffrey Long
20:26 19 Jul 19
Went in for a FREE consultation and then I was told when leaving that I owed $127.00 for an X-ray that I did not ask for.
I paid said bill and will be taking my business somewhere else.
No body told me that I would receive a bill until after my consultation was over.
Update: We were contacted by the office manager who said this was an oversight he said that I would be refunded the $127.
Just got the check in the mail today.
Lola Knudsen
19:15 16 Jul 19
Complete lack of communication and receptionists can not even be bothered. I'm not entirely sure if it's half Chas's fault or all Liberty's, but there is zero communication to the customer here. I had a referral from Chas and was told to call Liberty to set up an appointment. I was told it would be an 8 week wait, more on that later. So when I called Liberty they said they needed a copy of the referral and they would call me back when they got it, so I faxed it. Never heard back from them. A few days later I called back and they had not received it. So I emailed it, again I was told they would call me back when they got it.
Let me tell you something about the people I spoke to. They sounded annoyed, rushed, and short. When I first called she asked about my insurance when I told her I had none she said, "Oh self pay." like I was literally the scum of the Earth. I am not exaggerating. She may have not meant it that way but that's how it sounded. The second time I called I could hear in her voice her annoyance and she wanted nothing more than to get me off that phone. Both times I called it sounded EXTREMELY busy in the background. No one explained what was going to happen next. After a week of no contact I gave up and contacted another office here. My teeth were removed the next week by the office I called.
I almost forgot about this place entirely until two months and three days later I get a call from a gal asking if I wanted a consult. A consult, two months and three days later! She this time sounded very friendly, until I told her I had my teeth removed months ago. Then it was exactly like before, short and annoyed. "Oh I will take you off our list then." Phone hung up. Boy did I dodge a bullet here.
I admit I am not in the medical field at all and I admit maybe I don't understand how it's run, but if you are two months + out why would you keep taking in referrals and new patients? When people are in pain, (I noticed Chas checked the not in pain box, I was) 8 weeks is not acceptable. Also, your receptionists all sound like they are having the worst day ever, which if you are that insanely busy they probably are.
In summery, no communication, over worked reception, outrageous wait time, customer service training needed.
Mark Lake
21:44 27 Jun 19
Got all four impacted wisdom teeth extracted under IV sedation. Extraction went well. Doctor even called later that day to check up on me. Later during recovery a foul taste would fill my mouth from one of the sockets every 3-20 minutes about a week later. Called on a Sunday and left a message per their instructions to contact them immediately if that happened. Never heard back. Ended up recovering fine. But bad receptionist/customer service. Doctors were great.
Vickie Dawson
04:50 17 May 19
I had an oral implant in May 2019, and from my original consult to pre-op to the actual procedure and post-op, I can say I am highly satisfied and impressed! Great office staff, medical team, and a very clean environment. Dr. McClelland listened to my concerns beforehand and took great care of me. I had very little pain, and am healing up nicely and without complication. I highly recommend this practice!!
Douglas Stewart
15:39 11 Apr 19
Dr. McLelland and his staff are the best in the business. Dr. McLelland talks you through all the procedures. His staff is very attentive, kind and friendly
bridgette terrell
15:53 02 Apr 19
I just love this place! Dr. Moody is awesome! And all the staff are friendly and caring. I have and will continue to recommend liberty to anyone seeking dental care.
Kati Doney
16:29 27 Mar 19
I had 3 teeth extracted here, one being an impacted wisdom tooth. Dr. Moody did an amazing job. It was painless during the procedure and the procedure didn't take much time at all. I healed with no issues whatsoever.
Becca B
16:51 29 Jan 19
Dr. Jones pulled my wisdom tooth 4 days ago and it's healing perfectly. He forewarned me that my tooth was sitting close to a nerve that might result in facial numbness and explained my options. I decided to just get the whole tooth pulled and despite this I only have a little numbness in my chin area that doesn't bother me at all. If any of my other wisdom teeth start giving me problems, I'm happy to know who to trust
Laura Wright
17:26 25 Jan 19
Wonderful caregivers. Make sure you are well educated on everything going on. Dr Mclelland is a very skilled surgeon and called later the day of to check up on my progress. Very satisfied!
Benjamin Michaelis
04:21 21 Nov 17
Dr. McLelland is the best and made getting my wisdom teeth out as easy as it could be! Great staff, and had a super fast recovery! If I could grow wisdom teeth again I definitely would go back to get them removed!
Britt S
02:52 21 Nov 17
Dr. McLelland is the only doctor I trust for wisdom teeth removal. Everything was thoroughly explained to me during my consultation, and made having surgery a breeze. I had little to no pain after surgery and felt comfortable calling with any questions afterwards. Dr. McLelland is personable, compassionate, and honest, which put together make having surgery less scary. Thanks to Liberty Oral Surgery for taking such great care of me, will only sending loved ones to your office!
Brett Mulgrew
01:19 21 Nov 17
I have seen Dr. Bryan McLelland for all my oral surgery needs. Each time has been a pleasant experience and I have always felt extremely comfortable in his office. His staff is exceptional from scheduling to financial to the back staff and the amazing job they do from start to finish. Everything is explained extremely well and all my questions were answered. Dr. McLelland himself called and checked on me for every surgery I have had. I would recommend Liberty Oral Surgery to all my friends and family.
Kayla Snider
20:55 20 Nov 17
Got my wisdom teeth out and never had any swelling, minimal pain! Great doctors and staff! Would recommend to anyone.
Maximilian Pozdeev
18:13 19 Oct 17
Wonderful friendly staff. Dr. Rex was awesome and performed an amazingly fast surgery. Had 2 wisdom teeth out before I even knew it. I would definitely recommend them for anyone.
